Kirribilli Doctors operates on a mixed billing model. Bulk billing is available for specific patient groups, while others incur a private gap fee.

• Children aged 15 years and below: Bulk billed (fees still apply for dressings, procedures, and infusions)

• Patients aged 75 years and over: Bulk billed (fees still apply for dressings, procedures, and infusions)

• Standard Consultation (<20 minutes): $50 gap

• Long / Extended Consultation (>20 minutes): $70 gap

• Reduced gap fees are available for eligible concession card holders.

• Care Plans (GPCCMP and MHCP) and Health Assessments: $40 gap

• All weekend consultations: $70 gap

Private fees apply for all dressings, procedures, and infusions, regardless of patient age or eligibility.

Kirribilli Doctors is a cashless facility, which means we only accept electronic payments. With HICAPS, EFTPOS, and HotDoc Payments, paying for your visit is easy, secure, and stress-free.

After you pay, we will process your Medicare rebate (where applicable) via EasyClaim, allowing you to receive your rebate instantly at reception.

We are committed to transparency in our billing. Our fees are available at reception, and our lovely reception team is always happy to help if you have any questions about fees or payments before seeing your doctor.

We want you to feel informed and comfortable before your visit.

Please Note: Dr Gareth Ng is a private billing doctor. Private fee applies for all his consultations.

We are delighted to welcome new patients to Kirribilli Doctors. Our team is committed to providing compassionate, high-quality medical care in a comfortable and supportive environment.

To help us provide you with the best care, please arrive a few minutes early for your first appointment to complete a New Patient Registration Form.

You will need to bring:

• A valid Medicare card (if applicable)

• Photo identification (e.g. driver’s licence or student card)

• A list of any current medications or allergies

Please note that all new patients must attend their first appointment in person. This allows our doctors to conduct a thorough assessment, review your medical history, and establish a trusted care relationship from the very beginning.

If you have previously seen another GP, we can arrange to have your medical records transferred to our clinic. Simply let our reception team know, and we will provide a Medical Records Transfer Form for you to complete and sign. Alternatively, you can easily do this by completing our secure online Medical Records Transfer Form before your first visit. Once authorised, we will contact your previous practice to securely obtain your medical history. This helps ensure continuity of care and allows our doctors to understand your past health background.

At Kirribilli Doctors, we take the time to get to know you and your health needs, ensuring you receive personalised, continuous care from the very beginning.

In most cases, we recommend reviewing your results during a face-to-face consultation. This ensures we can explore any concerns in depth and coordinate further care if needed. At times, simple results may also be provided by phone.

We all believe that preventitative care is important. From time to time, you may receive a call or text message with a reminder offering you preventative health services appropriate to your care. If you prefer not to receive these reminders, please let us know. For results, we will attempt to reach you by text, phone call and finally registered letter to deliver these results to you.

Standard Appointments

Most concerns might be able to be completed during a standard consultation and some consultations don't require you to come to the practice and are able to be done via telehealth. Please note, telehealth are only available for existing patients who have seen a GP of Kirribilli Doctors face-to-face in the last 12 months. To book an appointment, please call the practice on (02) 9113 8398 or book online.

After-hours appointment

For clinical care outside of normal operating hours, patients of Kirribilli Doctors are able to call 1300 466 341(HOMEGP) to request a telehealth consult or after hours bulk billed visit. All consultation notes will be forwarded to your nominated GP. For more information, please visit https://www.sydmed.com.au/

Home Visits

Home visits may be available at the discretion of your treating doctors. Please call reception (02) 9113 8398 for more information.

At Kirribilli Doctors, we understand that unforeseen circumstances can arise. If you are unable to attend your appointment, please let us know as early as possible so we can offer your appointment to another patient.

Cancellation Notice

We kindly request at least 2 hours' notice if you need to cancel or reschedule your appointment.

Late Cancellations and Non-Attendance

Appointments cancelled with less than 2 hours' notice, or appointments where a patient does not attend without prior notice, may incur a no-show fee.

The no-show fee is equal to 50% of the scheduled appointment fee, as follows:

• Standard consultation: $50

• Long consultation: $80

• Procedures and specialised appointments: 50% of the scheduled procedure or consultation fee.

No-show fees are not eligible for a Medicare rebate.

Outstanding Fees

Any outstanding no-show fee must be paid in full before a future appointment can be booked.

Why We Have This Policy

Missed appointments prevent other patients from accessing timely medical care. Providing adequate notice allows us to offer the appointment to another patient and helps us continue providing high-quality healthcare to our community.

Thank you for your understanding and cooperation.

To ensure that you get the best care, booking an appointment is the best way for you to talk to your doctor.

For non-emergencies, you could leave a message with our front desk staff and we will like you know if your doctor would likely return your call.

To respect your confidentiality, front desk staff do not have access to clinical information and cannot answer clinical questions over the phone or via email.

At Kirribilli Doctors, we value your feedback as an essential part of improving our care and services. If you have a suggestion, concern, or complaint, we encourage you to share it with us. All feedback is treated confidentially and respectfully, and we are committed to resolving issues promptly and fairly. Your voice helps us serve you better.

Submit your feedback or complaint using our online form